Refunds and cancellation

Cancelling

Cancel from your account at any time. There is no cancellation fee and no notice period.

When you cancel, Pro stays active until the end of the period you have already paid for. After that the extension falls back to the free daily limit of 5 scans. Your scan history stays in your account.

Plans renew on the same day each month. Cancel before the renewal date to avoid the next charge.

Refunds

We do not refund the current billing period. Pro is month to month with no minimum term, and cancelling before a renewal date stops the next charge, so there is no commitment to buy out.

Two things we always put right, whenever you tell us:

Charges we got wrong. Duplicate charges, charges after a cancellation, and charges on an account we suspended are refunded in full.

Extended outages. If the service is unavailable for more than 48 consecutive hours in a billing period, email us and we will credit or refund that period.

Refunds go back to the original payment method. The time it takes to appear depends on your bank, typically 5 to 10 business days.

If something has gone wrong

Email [email protected] from the address on your account, with the date of the charge. We answer within two business days, and we would rather hear from you than not.

Charges appear as STATSRA on your card statement or PayPal activity, not as iGamingDetect.

If a charge looks wrong, email us before raising a dispute with PayPal or your bank. Almost everything is faster to fix directly, and a dispute locks the account while it is open.

Your statutory rights

Nothing here limits rights you have under consumer law where you live. If local law gives you a cancellation or refund right that this policy does not, that law applies and we will honour it.